Help Center

Shipping Policy

Shipping Policy

What's our shipping policy?

I live outside the US. Do I have to pay customs fees?

How long does international shipments usually takes?

How to track an order?

Product Support


How I get the best Bluetooth connection?

What Bluetooth version does it use?


How do I pair my Vodo Vibe earbuds on stereo mode?

How do I pair my Vodo Vibe earbuds on mono mode?

Battery and Charging

How do I charge my Vodo Vibe earphones and the charging case?


My Vodo Vibe earbuds are not working correctly. What should I do?

Touch Controls

Left Earbud

Right Earbud

Phone Calls

Can I use Vodo Vibe for taking calls?

Is sound stereo or mono?

Find my fit

How to choose the ear tips?

How to choose the wingtips?

General Questions

Will the left and right earphones work standalone?

Will Vodo Vibe pair with multiple devices?

Can I use Vodo Vibe while it is recharging?

Are the Vodo Vibe earbuds water resistant?

Returns & Exchanges

How does our return policy works?

How to return a product?


Can I return a product for a refund